Who we are?
Facts & IT specializes in creating customized solutions for customer contact centers. We have the necessary technical and management expertise to create solutions that are scalable and adapted to our customer’s needs, there is no off-the-shelf solutions with us. We develop project of all sizes and types, including inbound call centers, outbound call centers and multilingual call centers. We can take on any challenge.
We want to make it simple for our clients to communicate with their clients meaningfully.
We believe that there is no better mean to communicate with a client than by voice. If done right, it can create deep connection while providing information and feedback at the moment.
Facts & IT strives to develop solutions to create efficient and simple call center solutions for our clients.
We have years of in-house experience in setting up call centers, including technical setup, staff recruitment, staff training and management. We understand that a professional, kind and dedicated Call Centre can improve the profitability and confidence between you and your customers and also reduce the costs on the contacts by increasing your sales.
With our customers, partners and employees, we strive to be:
- Constantly learn and improve our processes;
- Transparent and open;
- Kind and caring;
- Professional and result-driven.
Commited to your business
Rua 5 de Outubro, n° 185,
[+351] 226 061 261
- How we create a contact center 24th January 2017