We create the contact center that you need
Through the turnkey contact center service we enable your business to provide a voice to your customer by advising them on what they need and also informing them about new products, promotions or other messages relevant for the customer.
We try every time to deliver your customer quality experience, so that in the future they won’t hesitate on using the contact center as their main communication channel.
According to your needs we plan the HR needs for the call center, how to train them, how to motivate the team. We can plan inbound and outbound call centers which can be multilingual if needed.
We plan with you the reporting – We have experience creating simple statistics to the most sophisticated SLA report and real time statistics that will help you analyse the progress of your business and the ROI of the call center.
We design and plan all the technical aspects of your contact center, always with high availability in mind. This includes cabling, phone systems and connection to the phone providers.
If you open a webpage and it shows up 1 second later, there is no problem. But what about saying “I love you” and the phrase arriving one second later? That will have a huge impact.
Because voices needs to be treated very differently than any other data, we have a specialized team that will create the needed infrastructure for your contact center.
Call quality, reporting and redundancy is the core of a good contact center. We have the necessary expertise to make sure that all the call center systems are always running smooth.
We can handle from a couple of thousands of calls to a million calls a day.