The Facts&It team has a long experience in managing contact centers. We can analyse, propose and implement solutions to any problem.
We have experience in contact center staff recruitment, motivation and retention. Besides Human Resources, we know the best solution for tracking statistics that are important to your business.
We have years of experience in setting up call centers. This includes preparing the networks for VoIP, finding the right equipment, using trustworthy technology and knowing how to troubleshoot the most complex problems.